Frequently asked questions
Your questions, answered simply.
Everything participants, administrators and prospective clients ask us most. Can't find it? Ask Spark or talk to our team.
Learner support: tech@mindspark.one
Everything else: hello@mindspark.one
The Masterclass
A transformative personal development programme that sharpens your decision-making in your personal and professional life. It runs on our online learning platform, so you can take it anytime, anywhere.
Anyone who wants to make better decisions: professionals, entrepreneurs, public servants and anyone seeking personal growth. Government teams take it at every level, from leadership to operations, finance and policy.
Most individuals finish in about four to six weeks at their own pace. Organisational cohorts run to an agreed timetable.
Each module has quizzes. You can review the material and retake them until you pass; the goal is that you understand it fully.
Complete every module and assessment and your certificate is emailed to you. Each certificate has a unique ID and a public verification page.
The platform and your account
Your login details are emailed to you when you are enrolled. Sign in at lms.mindspark.one on a computer or phone with a modern browser.
Check your spam or junk folder and make sure the email address you gave is correct. If they still haven’t arrived, contact tech@mindspark.one.
Yes. You keep access to the materials for up to six months, so you can revisit modules and download resources.
Yes. The community hub has discussions, reflections, reactions and celebrations, so each cohort learns together.
For organisations
Yes. We set up your own branded portal, enrol everyone in bulk, keep learners moving with email and SMS nudges, and report progress to leadership. Oyo State’s civil service took the Decision-Making Masterclass this way.
Administrators see enrolment, completion, active learners and at-risk alerts on a live dashboard, and can export reports to spreadsheet or PDF.
We comply with relevant data protection laws. Participant data is stored securely, backed up regularly and used only for enrolment and communication.
About MindSpark
We combine over 40 years of expertise in behavioural science, technology and coaching to provide tailored solutions that drive sustainable growth for individuals and organisations.
The MindSpark Decision Assessment Matrix, our own psychometric test. In about five minutes it shows how much data you rely on and how fast you decide, and places you on one of nine decision styles.
Yes. Our technology team builds custom platforms and software designed to improve organisational efficiency and productivity, including the MindSpark learning platform itself.